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Returns & Shipping

Returns

At Ostomysecrets we want you to enjoy your shopping experience with us and are excited that you have come to our site. We highly advise following the sizing charts and measuring before placing your order. Utilizing these tools will help to ensure that you order the correct size and are able to enjoy your product as soon as they arrive. Due to the sanitary nature of undergarments, we are unable to accept returns. If you receive your product and you have any issues, please contact one of our customer service representatives at 1-877-613-6246 and they will provide you with immediate assistance

If you need assistance or have questions about sizing, call us at 1-877-613-6246.

Original shipping costs will not be refunded. Any approved refunds will only include the total cost of the product(s) ordered.

Shipping and Handling

All orders are packaged and shipped within the business hours of Mon-Fri 9-5 EST

U.S. Orders

Ostomysecrets uses the United States Postal Service (USPS) for all of its shipping needs. The flat rate of $6.00 enables Ostomysecrets to keep your shipping costs as low as possible, regardless of the quantity of your order. Overnight shipping available on orders received Monday - Friday before 2pm EST. Flat fee of $25 will be charged.

For overnight packages, please note - if your mailing address does not enable overnight service from USPS, OS is NOT responsible if there is a delay in delivery. To ensure timely receipt of your package, please allow for adequate ordering time.