To ensure that you order the correct size and are able to enjoy your Ostomysecrets® apparel as soon as it arrives, we always recommend that you follow our sizing charts and measuring guides before placing an order. If you have any questions on sizing, please contact the Ostomysecrets® team; one of our sales consultants would be more than happy to help you.
Contact us at 1-877-613-6246
Returns & Exchanges Policy
At Ostomysecrets®, we hope you love what you ordered. But in case you don't, here is our returns and exchange policy.
All items must be postmarked within 30 days* of the original shipping date in original packaging to preserve product shape and quality, with tags intact.
We know you need to try on your purchase. By law, intimate garments containing a crotch cannot be returned once they have been worn or tried on next to skin. Please try these items on over your own underwear. We reserve the right to refuse returns or items that may not meet hygiene and health regulations, as refunds are not issued until the product is returned.
Original shipping costs will not be refunded. Any approved refunds will only include the total cost of the product(s) ordered.
In order to keep your refund or exchange as hassle-free as possible, please follow these steps:
- Please contact an Ostomysecrets® sales consultant at 1-877-613-6246 if you have any questions on submiting a return or exchange.
- Print and complete the Returns Form.
- Ship the Return Form back with the product you are returning /exchanging to the address below:
1100 Route 130 South
Robbinsville, NJ 08691
- Refunds for purchases will be credited to your original purchase credit card, usually within 10 business days of receiving your return.
*We are not responsible for returns lost in transit to us and strongly recommend that you insure and track your return with your carrier. We do not accept C.O.D. deliveries. Return shipments are at your expense.
Download Returns Form (downloads Returns Form PDF)